How Will Chatbots Change The Future Of The Aviation And Air Transport Industry?

A chatbot is a computer program that can communicate like humans.

Conversational artificial intelligence chatbots can have the following applications in the aviation and air transport industry:

– Passenger virtual assistant and travel management: Chatbots can be used to improve passenger experience, personalize requests, book flights, check-in, and remote boarding acceptance processes, and manage travel stages from the purchase stage to improving navigation in airports. At the airport, these chatbots can be used as a guide for passengers to receive airport services and facilities and personal guideboards for each passenger. Find out about the capacity and price of car parking at the airport, restaurants, shopping centers, etc.

-Operations Management: Systems equipped with artificial intelligence using chatbots can help pilots, air traffic controllers, and dispatchers make operational decisions and raise situational awareness. Artificial intelligence and chatbots can be used to optimize flight routes and reduce fuel consumption, resulting in cost savings for airlines. Receiving accurate weather information can also be one of the applications of these conversational intelligent chatbots.

-Communicating with passengers: Chatbots can provide real-time updates and information about flight status, delays, and gate changes to passengers. Natural Language Processing (NLP) will allow chatbots to understand and interpret human language and will improve the passenger communication process for airlines and airports, giving airlines and airports a 360-degree view of passengers. Chatbots can be integrated with social media platforms to support passengers and make their voices heard better and faster, and handle passenger complaints like lost or damaged luggage more effectively. By using these conversational chatbots based on artificial intelligence, the load of call centers in airports can greatly reduce.

– Management of security threats: security systems equipped with artificial intelligence and chatbots can identify potential threats and increase security measures in airports. – Air fleet management: chatbots and artificial intelligence can predict maintenance problems and plan repairs more optimally and reduce aircraft downtime and direct maintenance costs, especially long-life aircraft.

Source: TinNews